Shipping policy

Delivery times and costs


Processing and delivery times

We begin processing orders immediately after receiving payment to our account or confirmation of the transfer.

The maximum processing time for your orders is 14 days + delivery time.

14 days – this time is due to the production process of the products you have ordered, which we manufacture by hand in our workshops. However, we are usually able to ship your orders within 7 days.
If the processing time is to be extended and exceed 14 days, we will inform you immediately.

Delivery time in Poland – the courier company usually delivers orders within 1-2 business days of shipment. Shipments made via InPost arrive at the selected parcel locker within 2 business days of shipment.

Payment methods

  • Bank transfer – payments should be made to the bank account number provided in the order confirmation email. Once the payment has been credited to our account, we will begin processing your order.
  • Przelewy24 online payment system – allows transactions via bank transfer or credit card. We begin processing immediately after receiving the order.
  • Card payment – for orders placed at our studio in Warsaw.

Delivery costs in Poland

PLN 0 – for orders over PLN 500,
PLN 15 – for other orders.

For deliveries in Poland, you can choose one of the following delivery methods:

  • Courier company - choosing courier delivery means convenience and certainty that your order will arrive on time.
  • InPost parcel lockers - pick up your parcel at the designated parcel locker.
  • Personal collection – you are welcome to collect your order at the following address: Rydygiera 8, 01-793 Warsaw. Collection times are agreed individually with the customer – please contact us in advance by email or phone.

Delivery outside Poland

Delivery time abroad – we use Standard services for international shipments. If you require express delivery, please contact us at: info@dotmanufacture.com. In response, you will receive information about the exact cost and delivery time.

All EU countries and some other countries have courier delivery prices configured in our store. If you cannot find your country, please contact us at: info@dotmanufacture.com. In response, you will receive information about the exact cost of shipping.

Please remember about customs duties and taxes that are charged to the recipient.