Dear Client,

Every item you find in our store is created by our own hands, putting our heart, experience and talent into it.


If you're unsure whether a particular handle or hanger will complement your interior, contact us to order a color or shape sample. Perhaps we can discuss this over the phone, for example, by requesting samples of several shades.


Samples can usually be produced in shorter timeframes and can be returned.


Returns

The Buyer bears the direct costs of returning the goods in connection with withdrawal from the contract.
Returns should be sent to a parcel locker WAW07A or WAW125A .

To read the full description of the withdrawal procedure, go to Purchase Regulations .

Complaints

We will review your complaint within 14 business days and (if it is valid) decide whether to replace the product, repair the defect, or issue a refund. We will notify you of this decision by email. We will ship the replacement product at our expense.

A full description of the complaints procedure can be found in Purchase Regulations .

The product does not match the order

If you find that the delivered goods are inconsistent with the order, please return the goods in question to the store along with a description of the discrepancy – at the store’s expense.